Shipping policy

Shipping Policy

Effective Date: July 31, 2026

Brand: Oryn Foods

Entity Name: Oryn Foods Private Limited

At Oryn Foods, we are committed to delivering your fresh superfoods and premium teas safely and swiftly. We partner with reliable national courier partners, primarily Delhivery, to ensure seamless pan-India coverage and real-time shipment tracking.

1. Order Processing & Dispatch Timelines

  • Dispatch Schedule: All orders are processed and dispatched within 24 to 48 business hours from our warehouse in Navi Mumbai, Maharashtra.

  • Cut-Off Time: Orders placed before 12:00 PM IST (Monday through Saturday) are typically queued for same-day dispatch. Orders placed after 12:00 PM IST or on Sundays/Public Holidays will be processed on the next business day.

  • Order Verification: Cash on Delivery (COD) orders may undergo a brief automated phone or WhatsApp verification prior to dispatch to prevent fake orders.

2. Shipping Rates & Delivery Estimates

We offer pan-India shipping across 27,000+ pin codes. Estimated transit times after dispatch are as follows:

Destination Estimated Delivery Time
Metro Cities (Mumbai, Delhi NCR, Bengaluru, Hyderabad, Chennai, Kolkata, Pune) 2 – 4 Business Days
Tier 2 & Tier 3 Cities 4 – 6 Business Days
Rest of India & Remote Regions (North-East, J&K, Special Service Zones) 5 – 8 Business Days

 

3. Order Tracking & Notifications

Once your order is picked up by Delhivery, you will automatically receive an SMS, Email, and WhatsApp notification containing your unique Tracking Link and Waybill (AWB) Number.

  • You can track your shipment anytime by clicking the link provided in your shipping confirmation message or by entering your tracking ID on the Delhivery Tracking Portal.

4. Non-Delivery & Failed Delivery Attempts

Our delivery partners will attempt delivery up to 3 times at your designated shipping address.

  • Please ensure your delivery address, landmark, and primary contact phone number are entered accurately during checkout.

  • If you are unavailable to accept the delivery, the courier representative will call you to reschedule.

  • If all 3 delivery attempts fail or if the recipient declines the package, the shipment will be marked as Return to Origin (RTO) and sent back to our warehouse. Re-shipping RTO orders may incur an additional nominal shipping fee.

5. Damaged, Tampered, or Missing Shipments

We take extra care in packaging our superfood pouches and tin cans to prevent damage during transit. However, if your outer package appears visibly open, crushed, or tampered with at the time of delivery:

  1. Refuse Acceptance: Please do not accept the shipment from the courier executive if the outer seal is broken or compromised.

  2. Document the Issue: Take a photo or short unboxing video of the outer box/pouch and package condition.

  3. Notify Us: Contact our customer support team within 24 hours of delivery with your Order ID and photo/video proof so we can dispatch an immediate replacement.

6. Address Changes & Redirects

Once an order has been handed over to Delhivery and a Waybill number is generated, we are unable to alter the primary shipping address. If you notice an error in your address, please notify us immediately at support@orynfoods.com before dispatch.

7. Shipping Charges & Modifications:

  • Standard Thresholds: We offer FREE Shipping India-wide on qualifying orders above ₹499 (or when purchasing 2 or more items). A flat shipping fee of ₹49 applies to prepaid orders below ₹499.

  • Cash on Delivery (COD) Fee: A flat COD handling fee of ₹50 applies to Cash on Delivery orders to cover courier collection charges.

  • Reservation of Rights: Oryn Foods Private Limited reserves the right to alter, revise, or determine shipping fees and handling charges at its sole discretion. Shipping rates may vary or be adjusted based on factors including, but not limited to, order value, dead/volumetric weight, package dimensions, specific delivery pin codes, express service requests, or active promotional offers. Any applicable shipping charges or handling fees will be explicitly calculated and displayed at checkout prior to order confirmation and payment.


8. Contact Us
For any issues, queries, or assistance with your order delivery and fulfillment, please reach out
directly to our dedicated desk:
Oryn Foods Support: support@orynfoods.com
Official Website: www.orynfoods.com