Shipping policy

Shipping, Returns, and Refunds Policy
for Oryn Foods
Last Updated: May 20, 2026
Thank you for shopping at Oryn Foods (www.orynfoods.com). We take immense pride in the
quality, purity, and sourcing of our wellness powders and sweeteners. Because our products are
ingestible food items and dietary supplements, we maintain strict safety and hygiene standards.
Please read our policies regarding cancellations, returns, and refunds carefully before making a
purchase.
1. Cancellation Policy
● Before Shipment: You can cancel your order free of charge at any time before it has
been handed over to our shipping partner (Shiprocket). To cancel, please email us
immediately at support@orynfoods.com with your Order ID. If the order has not been
dispatched, we will process a full refund to your original payment method.
● After Shipment: Once an order is dispatched and a tracking number has been
generated, it cannot be canceled. If you refuse delivery from the courier agent, the
package will be returned to us as a Return to Origin (RTO). In such cases, we reserve the
right to deduct the two-way shipping charges incurred by us from your final refund.
2. Returns Policy (Hygiene & Safety)
Due to the perishable and consumable nature of dietary supplements and herbal powders (such
as Ashwagandha, Triphala, and Stevia), we do not accept returns on any products once
they have been delivered successfully. We cannot accept product returns for reasons related
to personal taste preferences, flavor variations, or a change of mind, as items cannot be
restocked or resold safely once they leave our controlled storage facility.
3. Damaged, Defective, or Incorrect Products
We take great care in protective packaging (using premium courier bags and secure wrapping);
however, if your item is compromised during transit, we will immediately make it right.
You are eligible for a free replacement or a full refund if:
1. The product container/canister arrives cracked, broken, punctured, or physically
damaged.
2. The outer or inner protective safety seal is broken or tampered with upon arrival.
3. You received the wrong item (e.g., you ordered Triphala but received Stevia).
How to File a Claim (Mandatory Unboxing Proof):
To prevent logistical fraud and to help us file claims with our courier aggregators, you must
report the issue within 48 hours of delivery.
● Step 1: Email our support team at support@orynfoods.com with the subject line: Order
Damage Claim - [Your Order ID].
● Step 2: Attach a clear, unedited unboxing video or high-resolution photos showing the
condition of the outer courier bag, the shipping label, and the specific damage to the
product canister or seal.
● Step 3: Our team will review the proof within 24–48 hours. If verified, we will ship a fresh
replacement at no extra cost to you or initiate a full refund.
4. Refund Process
If your claim is approved for a refund (due to transit damage, incorrect fulfillment, or a
pre-dispatch cancellation):
● Mode of Refund: The refund will be credited back to the original payment method used
during checkout (Net Banking, Credit/Debit Card, or UPI).
● Timeline: Once initiated, the refund generally takes 5 to 7 business days to reflect in
your bank account or card statement, depending on the processing times of our
third-party payment gateway and your financial institution.
● Cash on Delivery (COD): If we offer Cash on Delivery and a refund is approved, you will
be required to provide your bank account details or a UPI ID via your registered email
address so we can execute a secure bank transfer.
5. Lost or Undelivered Shipments
If your package is marked as "Delivered" by the logistics partner but you have not received it,
you must notify us within 24 hours. We will raise a dispute with Shiprocket and investigate the
GPS dispatch logs of the delivery agent. If the courier company confirms the package is
permanently lost in transit, we will issue a complete replacement or a full refund.
6. Contact Us
For any issues, queries, or assistance with your order delivery and fulfillment, please reach out
directly to our dedicated desk:
Oryn Foods Support: support@orynfoods.com
Official Website: www.orynfoods.com